Gift Voucher Terms & Conditions of Use

1. All tickets need to be booked in for a flight date scheduled to take place before the expiry date on the voucher.

2. Once the user has booked a flight, they will become subject to the operator’s terms and conditions, this includes the operator’s cancellation terms.

3. If your flight is cancelled due to weather, mechanical problems, or any other unforeseen circumstance beyond the operator’s control refunds will not be given.

4. When a flight is cancelled passengers should contact our office on the freecall number 08000 72 76 77 to reschedule, the voucher expiry date will be extended if necessary.

5. Lothian Helicopters will not be liable for any costs such as travel or accommodation incurred by the passengers under the event of a cancelled flight.

6. Each voucher entitles one person to a flight from one of our chosen venues, either of the length specified or as a credit towards a longer flight. The voucher can be transferable.

7. All flights are weather dependant. To save an unnecessary journey PLEASE CONTACT US ON THE WEATHER LINE NUMBER ON THE BOARDING PASS 2 HOURS BEFORE YOU ARE DUE TO FLY ON THE DAY OF THE FLIGHT, a recorded message will inform you whether the flights are able to take place.

8. Please arrive a minimum of 15 minutes before the flight time to check in and to receive a safety briefing.

9. Passengers who present themselves at the helipad in an inebriated state, or who use indecent language, or exhibit aggressive behaviour towards either Lothian Helicopter’s staff or other passengers will not be flown and such behaviour will render their voucher(s) void and non-refundable.